A Strategy Playbook for Professional Services Firms - Remaking Law Firms
A Strategy Playbook for Professional Services Firms is the first evidence-based tool for developing and implementing strategy for any professional services firm. This is a tough call for the leadership of all firms. How can a big picture strategy be effectively developed, deployed and measured at the practitioner level?
9 Practical Methods for Measuring Service Quality
We like to measure stuff. How long we can hold our breath, our weight before and after a workout, the IQ of our kids... Through measurement we can compare, aim, and improve. But some things are less straightforward to measure. Like service quality. But measuring service quality is absolutely crucial.
How to Buy/Sell Professional Services
In recent years, there has been a marked increase in the buying of professional services by management. This is true for a broad range of advisory activities, such as financial, economic, public relations, advertising, legal, personnel, research, and many others. By the same token, there has been a marked growth in the firms selling these [...]